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filler@godaddy.com
Yes. Hifadhi operates on the infrastructure of KCB Bank Kenya, ensuring the security of your deposits. You can conveniently deposit funds to Hifadhi from Vooma, M-PESA, or a KCB Bank account. Likewise, withdrawals from Hifadhi can be easily conducted to the same accounts.
Paying digitally with zero transaction costs is the safest and most secure method. With no risk of physical theft, accidental transfers to incorrect numbers, or loss of funds, digital payments via Hifadhi offer you peace of mind and convenience.
To avoid transaction fees when depositing from M-PESA to Hifadhi, make multiple small deposits, each below the fee limit.
For instance, if you intend to deposit Ksh. 1,000, make 10 deposits of Ksh. 100 each. This method lets you enjoy digital shopping with Hifadhi without any deposit or transaction costs. Additionally, it eliminates the need to split payments at the shop and prevents complaints from people waiting in line. It's a quick, accurate, and free process.
To shop online, follow these steps:
1. Ensure that online shopping is activated in your profile by adding your name, address, and connecting your wallet.
2. Once your profile is updated, navigate to the 'Map'. Here, you can explore, search, and filter to find shops and services in your area.
3. Select a shop from the map and click on "View Shop" to begin browsing their products. Add desired items to your cart.
4. When you've finished selecting items, proceed to 'View Cart'.
5. Choose between delivery or pickup options and verify that your address information is accurate. Confirm your order.
7. You'll receive a notification once the shop has accepted your order, ensuring a smooth shopping experience from start to finish.
Yes, Hifadhi transactions are indeed free for Hifadhi Personal users when they pay at a Hifadhi Duka using the QR code at checkout or place an order in the online shop
From the Vooma app
Hifadhi will connect your deposit to the same phone number you used for the deposit.
From the M-PESA app
Hifadhi will connect your deposit to the same phone number you used for the deposit.
Important Notice: If you deposited funds before signing up for Hifadhi, don't worry. You can join by registering with the same phone number later. Hifadhi will automatically detect any prior deposits made from that phone number or bank account and link them to your Hifadhi account.
Here's how you can get started with Hifadhi using two different approaches:
1. Sign up for Hifadhi first, deposit second:
2. Deposit first, sign up for Hifadhi second:
Please Note:
NOTE:
With Hifadhi, both consumers and merchants can enhance their credit scores incrementally through every transaction. By embracing digital payments, individuals can elevate their creditworthiness. This improved credit score can facilitate purchasing on credit at select merchants and eventually aid in securing commercial bank loans. In collaboration with credit providers, Hifadhi aims to offer its users access to credit on favourable terms.
For every purchase, whether it's made at a physical store or an online shop, both the merchant and the customer receive a receipt. This receipt includes detailed information such as the items purchased, quantities, total price, counterpart, and a timestamp.
You can easily access these receipts from the recorded transaction history located in the transactions section or from the contact profile, where all historical transactions are conveniently displayed.
Shopping in-store:
Shopping online
Hifadhi offers a secure and precise digital payment solution from your mobile phone with zero transaction fees. By using Hifadhi, you not only enjoy seamless online and in-store shopping but also enhance your credit score, paving the way for future financial opportunities.
Unfortunately, recent technical challenges have made it impossible to meet the bonus criteria. Consequently, bonuses cannot be distributed at this time. We sincerely apologize for this inconvenience. Please be assured that we are actively resolving these issues and anticipate introducing new bonus opportunities soon. Thank you for your understanding and patience.
To activate your online shop on Hifadhi, follow these steps:
Step 1: Go to "My Shop" and ensure you have added a minimum of 5 items and/or services. Each item must have a minimum quantity of 1 and a price higher than Ksh. 0.
Step 2: Navigate to "My Profile" and complete the following details:
Once you have completed these steps, your Duka will be displayed on the map for consumers to discover and purchase from you online. You will receive notifications from Hifadhi whenever you receive online orders.
Note: In "My Shop," you can add items and services to facilitate checkouts for customers buying from your physical shop or your online shop within Hifadhi.
Increased Visibility: Your shop will be showcased to potential new customers who might not have been aware of its existence previously.
Enhanced Presentation: On the map, your shop will be represented with a photo, name, and opening hours, providing a visually appealing and informative snapshot to potential customers.
Online Shopping Option: Customers browsing the map will have the convenience of purchasing directly from your online shop.
By leveraging the merchant map feature, you can attract more customers and boost sales by tapping into a broader audience base.
Yes, Hifadhi transactions are indeed free for Hifadhi Personal users when they pay at a Hifadhi Duka using the QR code at checkout or place an order in the online shop.
Yes, you can allow your employees to use the same Hifadhi Merchant account as yourself by following these steps:
1. Install Hifadhi Merchant on the Employee's Phone: Make sure to install the Hifadhi Merchant app on your employee's phone.
2. Login Procedure: Borrow your employee's phone and log in using your phone number and PIN code. Do not share your PIN code with your employee for security reasons.
3. Employee Access: After logging in, your employee remain logged in until they choose to actively log out.
Note: Since your employee does not have access to your PIN code, they cannot make any withdrawals from the account. This ensures the security of your funds.
NOTE:
Yes, here are your options:
Download the Hifadhi Sticker: Simply click on the "Stickers" tab below to access and download your Hifadhi sticker.
Request Delivery: Alternatively, you can reach out to us directly to request the delivery of your sticker. We'll coordinate with you to arrange a suitable time for delivery.
Here's a step-by-step guide to checking out a customer:
1. Add Items to Cart: Navigate to "My Shop" and click on "Cart". From there, select and add the items your customer wishes to purchase.
2. Review Cart: Before proceeding to payment, ensure all requested items are correctly added to the cart. Click on "View Cart" to review the items.
3. Proceed to Checkout: Once confirmed, click on "Checkout" to proceed. A summary of the purchase, including the total amount and items, will be displayed.
4. Display Summary to Customer: Show the checkout summary to your customer, including the QR code generated for payment.
5. Customer Payment: Your customer uses their Hifadhi Personal app to scan the QR code. They will then see the summary of the purchase on their screen. To complete the payment, they need to approve the transaction and enter the correct PIN code.
6. Payment Confirmation: Once your customer approves the payment and enters the correct PIN code, the transaction is processed, and the payment goes through to you.
Follow these steps to set delivery options:
With Hifadhi, both consumers and merchants can enhance their credit scores incrementally through every transaction. By embracing digital payments, individuals can elevate their creditworthiness. This improved credit score can facilitate purchasing on credit at select merchants and eventually aid in securing commercial bank loans. In collaboration with credit providers, Hifadhi aims to offer its users access to credit on favourable terms.
For every purchase, whether it's made at a physical store or an online shop, both the merchant and the customer receive a receipt. This receipt includes detailed information such as the items purchased, quantities, total price, counterpart, and a timestamp.
You can easily access these receipts from the recorded transaction history located in the transactions section or from the customer profile, where all historical transactions are conveniently displayed.
If you're looking to achieve the following, Hifadhi is the ideal platform for you:
Expand Your Customer Base: Reach more customers both online and locally, allowing your shop to grow and thrive.
Zero Transaction Costs: Offer your customers zero transaction costs.
Complete Digital Shop Solution: Access a comprehensive digital shop solution right on your smartphone, enabling convenient management of your business.
Build Your Credit Score: Utilize Hifadhi to build your credit score, enhancing your eligibility for future merchant credits and financial opportunities.
Unfortunately, recent technical challenges have made it impossible to meet the bonus criteria. Consequently, bonuses cannot be distributed at this time. We sincerely apologize for this inconvenience. Please be assured that we are actively resolving these issues and anticipate introducing new bonus opportunities soon. Thank you for your understanding and patience.
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